returns policy

Last updated: January 2026
Any urgent enquiries, please contact our customer service.


We want you to love your order. If something isn’t quite right, you can return it — here’s how it works.

If you are located in the EU or UK, please lodge your return through our Returns Portal and follow the instructions provided.

Full-Priced Items

  • You can return any full-priced item within 30 days of delivery.
  • Refund to Original Payment Method: You’ll be refunded the amount paid for the returned item(s). Return shipping cost: 8 € flat rate (deducted from your refund).
  • Gift Card Option: Choose gift card instead of a refund and receive a FREE return shipping label. Gift card will be issued once your return is received and processed.

Sale Items / Discount Code Orders

  • Sale or discounted items can be returned within 30 days of delivery (EU consumer law – right of withdrawal).
  • Refund to Original Payment Method: Return shipping cost: 8 € flat rate (deducted from your refund).
  • Gift Card Option: Return shipping cost: 8 € flat rate (deducted from your gift card).

Faulty or Incorrect Items

If your item is damaged, faulty, or not as described, please contact us immediately with a photo and short description of the issue.

  • Return shipping costs are covered by us.
  • You may choose a repair, replacement, or full refund, in accordance with French consumer law (Articles L.217-3 et seq. of the French Consumer Code).

Shipping Costs

  • Original shipping fees are non-refundable.
  • Return shipping fees depend on your selected return option (as outlined above).
  • Orders placed using gift card are still returnable within 14 days, but return shipping will be at your cost.

Gift Card Purchases

  • Items purchased using gift card can be returned within 14 days of delivery.
  • Return shipping cost: 8 € flat rate (at customer’s expense).
  • Refunds for these purchases are reissued as gift card.

Processing & Conditions

  • Only products purchased via our official website may be returned through this process.
  • Products purchased in retail stores or other online platforms must be returned via the original point of purchase.
  • Returned items must be in their original condition and packaging, including all accessories (tags, manuals, barcodes, protective bags, etc.).
  • Once your return is received at our warehouse, please allow 7–14 business days for processing.
  • We do not offer exchanges at this time.
  • If a return is refused (e.g., due to non-compliance with the conditions above), the item will either be returned to you at your expense or can be picked up from our warehouse within 30 days.